Here is a list of FAQ for Pic Scanner Gold. If your question isn’t covered here, please email us. We will respond right away, and will also add it here so it can help others.
PIC SCANNER GOLD – HELP AND TROUBLESHOOTING
- Scanning photos
- Automatic cropping
- Editing photos
- Saving and sharing photos
- Creating and managing albums
- ShowTime (Slideshow)
- Buying and updating
- Goodies
- General
Scanning Photos
- At what resolution does Pic Scanner Gold scan photos? 240 PPI (pixels per inch) – higher than most smartphone scanner apps. The scans’ pixel dimensions depend on your device’s camera and the number of photos you scan at a time.
- Scans blurry. Camera won’t focus: It takes the iPhone or iPad camera 1-2 seconds to auto-focus after you point it at an object. If it doesn’t, tap the screen once to focus.
- Scans not bright or sharp: Follow these tips to get great scans. Also check that the High Resolution Mode is enabled (Menu > Info & Settings > Quality Control).
- What’s the blinking circle on the scanner screen? A leveling tool. Place photos on a level surface, and hold your iPhone or iPad parallel to them to scan. If it is tilted, the thick part of the circle shows which side you need to lower. When the device is roughly level, ‘OK’ flashes in the circle. You can turn off this tool in Menu > Settings.
- Why does Pic Scanner ask for Camera and Photos access? Pic Scanner needs the camera to scan photos. It also lets you save photos to and import from the Photos app. This does not compromise privacy since everything stays on-device.
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Automatic Cropping
- Where does Pic Scanner Gold save the cropped photos? On the Gallery screen. Tap Menu > Gallery. Remember to periodically back up the scans on your computer.
- I scanned a photo but nothing is saved. If the app saves your scan in Originals but not in Gallery, it wasn’t scanned the right way. Here’s how to avoid this. For now, re-scan the photo, or crop it from the Originals screen, using Trim function.
- Cropping is wrong: See this post for tips on how to get accurate auto-cropping. You can also manually crop photos from Originals.
- Can I disable automatic cropping? Auto cropping is a big effort-saver. If you follow the tips in this post, you’ll get accurate cropping. If you really must use un-cropped photos, transfer them from Originals to Gallery screen (Select > Move).
- How to get pictures from Photos app into Pic Scanner Gold for editing or putting in albums? On the Gallery screen, tap Import and select the photo to be fetched.
Editing Photos
- What do the various editing tools do? I am confused by their names. For a complete guide to Pic Scanner Gold’s editing suite, please click here.
- Rotating a photo and then editing it doesn’t save the changes. You must Save the photo after rotating, then tap Edit to edit it – and tap Save again after editing.
Saving and Sharing
- How to transfer scanned pictures to Mac? The best way is Airdrop. In Pic Scanner Gold, tap Menu > Backup > The following message appears > Make your selection > In export options, select Airdrop > Mac > Zip file is saved > See splitted_images folder.
- How to save scans to Photos app? Open Gallery or an album > tap Select > Choose photos > Export > Include / Exclude Captions > In Sharing options: Save N Images.
- How to save scans to Dropbox, Google Drive or OneDrive? Open Gallery or album > Select > Choose photos > Export > Include/Exclude Captions > In sharing options: Save to Files > tap Dropbox, Google Drive or OneDrive icon.
- How to save scans to a PC? Save the scans to the iOS Photos app as explained above. Once Photos sync via iCloud to your PC, access them via Photos or iCloud.com. You can also do it via another cloud service such as Dropbox, Google Drive or OneDrive.
- How to share photos from Originals screen? Originals > Select > Choose photos > Move. This saves the photos are in Gallery, and you can share them.
- I want to save 150-200 photos to Photos app or Dropbox, but it’s either slow or does not save all. Try transferring in batches of 40-50 when saving on-device (Photos app) and 20-30 over the Internet (Dropbox, Facebook etc.)
- How to export albums? Two ways: 1) Tap Menu > Backup > Transfer selected albums. This saves the albums to your computer as folders. 2) To share photos as well as captions, tap Goodies > Shareable Albums. Follow the on-screen instructions.
- Trying to post 50 photos to Facebook but can’t. Why? Facebook imposes a limit of 30 photos (or 29 photos + 1 video) on posts from other apps.
Creating Albums
- How to create albums and save photos in them? There are two ways:
1. Create new album: On Home screen, tap Albums > New (bottom left) > Type album name > Save > Tap the empty album thus created > Add photos > select Photo Gallery or an album > Select photos > Done.
2: On Gallery screen, tap Select > Choose photos > Add > Add to New Album > In pop-up box, type name of album > Save.
- How to add more photos to an existing album? Gallery screen > Select > Select photos > Add > Add to existing album > tap on the desired album.
- I am adding photos to an album. How to know which photos I haven’t already added? In Gallery, select all the photos you want to add > tap Albums > Add to existing > Select album. This adds photos that aren’t already in the album, without duplicating.
- How to delete an album? Album covers screen > Edit (bottom right) > tap Trash icon below the album > Delete. This deletes the album but photos stay in the Gallery.
- How to make photos into a photo book or calendar? Save photos to Photos, a cloud service, or computer, then upload to your preferred photo service’s website. If you have their app, you may directly upload photos via Export > Show all > Their app.
ShowTime (Slideshow)
- How to play/mute music during the slideshow? Tap the screen while slideshow is playing. A bar appears. Tap the loudspeaker button to toggle sound on/off.
- How to create a slideshow using some scanned and some already-digital photos that are on my iPhone/iPad or computer?
Slideshow in Photos app: Export photos from Pic Scanner Gold to Photos app on your iPhone or iPad, and sync to computer > Open Photos app on your computer, and create slideshow by following this easy tutorial.
Slideshow in Pic Scanner: Import photos from Photos app into Pic Scanner Gold > Create an album containing scanned as well as imported photos > run Showtime.
Buying and updating
- How much does Pic Scanner Gold cost? Please refer to the App Store, where you’ll find the price in your currency.
- Is there a yearly subscription? No! Pic Scanner Gold is yours for a one-time price. This includes unlimited use of all the features. Other apps charge $30-80 /year for a cloud account, or have in-app purchases.
- Can I try it out before buying? Pic Scanner Gold requires an upfront purchase, but if you are not fully satisfied with the app, you can get a refund.
- How to transfer photos, captions and albums from Pic Scanner to Pic Scanner Gold? With both apps on your device, launch Pic Scanner > tap Menu > Info & Settings > Migrate > Open in > Pic Scanner Gold. Check that everything has transferred over. After this, you may delete Pic Scanner.
- How to transfer Pic Scanner Gold to a new iPhone/iPad along with the photos?
Use Airdrop: Download Pic Scanner Gold on new device. At this stage, there will be no photos in it. Now launch Pic Scanner Gold on the old device > tap Menu > Backup > Transfer all > When your new device appears among Airdrop devices, select it.
If you can’t Airdrop: See illustrated procedure here. A bit longer, but not difficult.
- I deleted Pic Scanner Gold. Do I have to pay again to download it? No. Search for Pic Scanner Gold on the App Store > Download (Cloud with downward arrow). This will reinstall the app free. This won’t restore any photos and albums that were in the app when you deleted it. Restore from backup.
- Will updating to a new version of iOS or Pic Scanner Gold affect existing photos? No. As long as you don’t delete and reinstall the app, all cropped and original photos, captions and albums will remain intact.
- Can I use the app on iPhone as well as iPad? Yes. If both devices use the same Apple ID, you pay only once. If you have it on iPhone and want to install on iPad, open the App Store on iPad > tap Download to install Pic Scanner Gold at no charge.
Goodies
- How to make a shareable album? Goodies > Shareable albums > select up to 50 photos from the Gallery or an album > Done.
- Making a greeting card, but it only shows part of the photo. Are you trying to fit a portrait photo in a landscape template, or vice versa? Try another template.
General
- Is the resolution good enough for printing photos? Yes, but we suggest scanning max 2-3 photos at a time. This will give you sufficiently high resolution. Pic Scanner Gold saves the scans at 240 PPI (pixels per inch) resolution.
- What’s the image format of scans? JPG. Pic Scanner Gold optimizes the scans for best resolution (MP counts) with the smallest file size (MB).
- My iPhone/iPad is full. What to do? Free up space by deleting unneeded originals. Tap Gallery > Originals > delete the photos you no longer need. Do not delete photos from Gallery unless you’ve backed them up to computer or in a cloud service.
- Does Pic Scanner Gold back up scanned photos to iCloud? Yes, provided you have iCloud storage available. You can find your backup in the Files app > Browse > iCloud Drive > com.picscannerapp.gold. Also back up your scans and albums to your Mac or a cloud service via Menu > Backup. Archiving ensures that your photos stay safe even if you lose your iPhone or iPad – or accidentally delete Pic Scanner Gold.
- I deleted my scanned photos. How to recover them? Download Pic Scanner Gold from the App Store (It’ll be empty) > Locate the latest backup in Files or on your Mac. It’ll be a compressed file with .zip or .psmf extension > If it’s .zip, change it to .psmf.
– To restore from Mac: Airdrop the .psmf file to your device. Pic Scanner Gold will open and recover everything from the backup.
– To restore from Files: Open the Files app on your iPhone or iPad > Browse > iCloud Drive > com.picscannerapp.gold > tap auto-backup-psg.psmf > Pic Scanner Gold will open and recover everything from the backup.
- All the screens are in a foreign language! Pic Scanner Gold many several languages. To select, open the Settings app > General > Language & Region > Preferred languages > Move your preferred language to the top via Edit or Add Language.
Any other questions, problems or suggestions, email feedback @appinitio.com
