Pic Scanner Help and Troubleshooting

Pic Scanner Help & Troubleshooting guide provides answers to the most commonly asked questions. If your question isn’t answered here, email us at support (at) picscannerapp.com.

Important: Always use the latest version of iOS and Pic Scanner. For in-app tips, tap Menu button on Camera screen. For ready reference, print our 5 Minute Guide.

go-for-gold

 PIC SCANNER – HELP & TROUBLESHOOTING

APP INSTALL & UPDATING HELP

A1) How to transfer Pic Scanner to a new iPhone or iPad, along with the photos, captions and albums? Please see illustrated, step-by-step procedure here.

A2) Will updating to a new version of iOS or Pic Scanner affect my photos? No. All photos, captions and albums will stay intact – as long as you don’t delete and reinstall Pic Scanner.

A3) I have many photos and albums in Pic Scanner. If I buy Pic Scanner Gold, can I transfer them to the new app? Super-easy. With both apps installed on your device, launch Pic Scanner and tap Menu button. Select Migrate. When export options are displayed, select Pic Scanner Gold. All cropped photos, albums and captions will be transferred to Pic Scanner Gold (Watch video here).


SCANNING HELP

S1) Can’t scan. All I see is a white screen: Please allow Pic Scanner access to the camera. Go to SettingsPrivacy > Camera > Turn on Pic Scanner.

S2) Can’t save cropped pictures to Photos app: Go to Settings > Privacy > Photos > Turn on Pic Scanner.

S3) iPhone or iPad camera won’t focus, scans are blurry: Camera should auto-focus within a second of pointing it at the photos being scanned. Otherwise tap the screen to focus it.

S4) Scans look dull and of low resolution: Read this post for illustrated tips on how to get pro quality scans.

S5) Is Pic Scanner suitable for left handed users? Yes. On iPhone: With the phone in portrait mode, the scanner button is at the bottom; for landscape, hold the phone with Home button to the left, and the scanner button will also be on the left. On iPad: With iPad in portrait mode, the shutter button is on the right. Left handed users can get the shutter on the left side by turning the iPad upside down. For landscape, rotate the device until the button is at the bottom.


CROPPING HELP

C1) The photo I scanned isn’t on Cropped screen: Check Originals screen for uncropped photos. If the photo is on Originals but not Cropped screen, it wasn’t scanned properly. Also see this post on how to avoid wrong or no cropping. For now, re-scan the photo, or crop it manually by using Trim at the bottom bar of Originals screen.

C2) Cropping is wrong: See this post for illustrated tips on how to get accurate auto-cropping. You can also manually crop photos from Originals screen.

C3) Can I disable automatic cropping? Auto-cropping is a real effort-saver in Pic Scanner. If you follow the tips in C1 above, automatic cropping will be very accurate. If you have to use uncropped photos for editing/sharing, transfer them from Originals to Cropped screen.


BUYING HELP

B1) How much does the app cost? How to buy unlimited scanning? Pic Scanner costs US$2.99. This one-time price is for unlimited scanning, sharing and saving.

B2) I still have the trial version you used to offer. How to check how many free scans are left? Check the counter on top right (See photo: Here, 4 out of 12 free scans remain):

1

B3) Cannot purchase Pic Scanner. Help! In App Store, tap Settings > iTunes & App Store > Apple ID > Sign Out. Sign back in, relaunch Pic Scanner > Buy Unlimited.

B4) Do I have to pay separately for using the app on iPhone and iPad? No. If both devices are linked to the same Apple ID, you pay only once. If you buy the app on iPhone, the message Buy Unlimited vanishes after purchase. Download the free version on iPad > Tap Menu button on Camera screen > Buy Unlimited > Restore Purchase. Unlimited scanning is enabled.

B5) I bought the app for unlimited scans. But now it says I have only 12 scans and will save photos without cropping to Photos app? Does the app’s Camera screen have a counter on top right showing x/12 (See B2 above). If you successfully purchased the app, you shouldn’t see this counter. To restore unlimited version, please tap Menu > Restore Purchase or Buy Unlimited (Don’t worry, you won’t be charged again) and follow the on-screen instructions. One of these two should restore unlimited scanning privileges.


SAVE & SHARE HELP

T1) How to save scanned pictures to Photos app or Dropbox? Tap Select on Cropped screen > select thumbnail(s) > Export > From sharing options, select Photos, Dropbox or others.

T2) How to share photos from Originals screen? On Originals screen, tap Select > choose photos > tap Move. Photos are saved on Cropped screen, and you can use them as you like.

T3) I want to export 150-200 photos. Can I do it all at once? Transfer 30-40 at a time if saving on-device (Photos app) and 20-25 over the internet (Dropbox, email etc.) Facebook only lets us upload max. 10 photos at a time. If you have more than 500 photos, please contact us.

T4) How to export albums and captions? Pic Scanner albums cannot be exported. Please upgrade to Pic Scanner Gold, which offers this and many other advanced features. To export captions, select photos > Export > On ‘captions and borders’ screen, select ‘Include’ (Unlocking this feature requires a one-time purchase.)

T5) Where are the photos I uploaded to Dropbox saved? In App > Pic Scanner folder.

T6) How to transfer scanned pictures to computer? For Pic Scanner (the old app), go to Cropped screen, tap Select > choose photos  > Export > Photos. If you have iCloud and Photostream enabled, photos will automatically sync to iCloud and your computer. For Pic Scanner Gold (new app), from Export options, select Show All > Either Airdrop to your Mac, or click Files > iCloud Drive. After upload to iCloud finishes, you can open them on computer.

If you have a very large number of photos (>500), please email us for alternative method.

T7) Does Pic Scanner work with OneDrive, Google Drive, Google Photos, Box and other cloud services? For Pic Scanner (the old app): You can transfer photos from Pic Scanner to any such service by first saving them to Photos app (Camera Roll) on your iPhone or iPad, then syncing to your preferred cloud service. For iCloud, see T6 above. For OneDrive, follow these steps. With Pic Scanner Gold (new app), you can transfer photos to the above-named as well as all other cloud services (In Share options, click ‘Show all’ for this.)

T8) Why doesn’t Pic Scanner have direct connections to all cloud services? So as to keep Pic Scanner uncluttered and easy to use. However, Pic Scanner Gold users can directly transfer photos to the above-named and all other cloud services.


ALBUMS HELP

A1) How to create albums and save photos in them? There are two ways:

Method 1. First create new album: Cropped screen > Albums > Create new album > In pop-up box, type name of album > Save > Empty album is created. Now add photos to it: Tap the empty album > Tap ‘Add photos’ > Tap ‘Cropped album’ (On top of Albums screen) > Select the photos you want to add to album > Done. Photos will be added to your album.

Method 2: One-step album creation: Start on Cropped screen > Tap the photos you want to put in the album (They’ll get tick marked) > Tap Add (bottom left) > Tap ‘Add to New Album’ > In the pop-up box, type name of album > Save > The album will be created.

A2) How to add more photos to an existing album? Start on Cropped screen > Select > tap to select and tick mark photos > Add > Add to existing album > tap on the album to which photos should be added.

A3) I am adding photos to albums. How to keep track of which photos I have added to the album and which I haven’t? In Cropped gallery, select all the photos you want to put in an album > Albums > Add to existing > Select album name. This will add only those photos that aren’t already there in the album, without duplicating those you had added earlier.

A4) How to delete an album? On Albums screen (The one that shows album covers i.e. names and number of photos in each album), swipe left on the album to be delete > Tap Delete.

A5) How to make my scanned photos into a photo book, greeting card or calendar? Save photos to Dropbox or computer as explained in T1 and T6 above, then log into your preferred photo printing website and upload the photos. Also read this blog post.

A6) How to rearrange the photos in an album or for showtime slideshow? Pic Scanner does not have this feature. Please upgrade to Pic Scanner Gold for this and many other features.


SHOWTIME SLIDESHOW

S1) How to play/mute music with ShowTime slideshow? Tap the screen while slideshow is playing. A bar appears. Tap the loudspeaker button on it.

S2) Can I create a slideshow using some photos scanned with Pic Scanner, and others I have on my computer? Yes! Save the selected photos from Pic Scanner to Photos app on your iPhone or iPad, and sync to computer. Now open iPhoto, and follow this easy tutorial.


GENERAL HELP

G1) Is the resolution good enough for printing photos? If you plan to make reprints, scan one photo at a time (not 2 or more at a time). This will give you sufficiently high resolution scans to make 240-300 PPI (pixels per inch) prints.

G2) Trying to send message through the contact form, but it says ‘Failed. Try again’. This can happen if you are not on wi-fi. To avoid this problem when away from wifi, go to Settings > Cellular, and ensure that Pic Scanner is ON. Note that data charges may apply.

G3) In which format are the scanned photos saved? The pics are saved as JPEG (.JPG) files. Scans are optimized to give best quality (pixels) with the smallest file size (bytes).

G4) I have scanned many photos, and am running out of space on my iPhone/iPad. What to do? Free up space by deleting unneeded original files. Tap the Originals button on bottom left of Cropped thumbnails screen, and delete the original photos you no longer need.

G5) Why do you recommend saving scans to Photos app, then deleting originals from Pic Scanner? To save space. For each scan, we save the original photos. These are only needed if you need to manually crop any photos. Otherwise you can delete them safely.

G6) Is it necessary to save scanned photos in Dropbox or computer? Yes. Archiving scans in cloud or computer is a good idea so your photos stay safe even if you lose your iPhone or iPad – or accidentally delete Pic Scanner.

G7) The app is frozen. Double click Home > Close Pic Scanner by sliding its tile out of the multi-tasking tray > Press Home > Launch Pic Scanner. It will work normally.

G8) I deleted my scanned photos. Is there a way that to recover them? If you have backed them up to iTunes on your computer, yes. Go to iTunes and see when the last back-up was done. Procedure for restoring photos is similar to this. If you don’t have a back-up, you can’t get photos back. By default, we save photos in the app itself, not on a remote server. So when you delete the app, all of its contents get deleted. To prevent such accidents, you must periodically save scanned pictures to your computer or in Dropbox.

Any other questions, problems or suggestions, email feedback @appinitio.com

pic-scanner-gold

Yes, There Were Pics Before Pixels

ensignposter

Life Before Digital Cameras

Remember life before digital cameras? It wasn’t so long ago that:

  • Before boarding the plane for an exotic vacation, packing enough rolls of film was as important as packing the passport.
  • You worried endlessly whether those X-Ray scanners at airports were really film-safe.
  • There were no instant previews. If a photo was overexposed or underexposed, or your eyes were half-closed, it was just too bad.
  • Reloading film outdoors involved either a changing bag, or cupped hands in a shaded place.
  • It was days, often weeks before you got to see your photos.
  • Sharing photos meant putting them in an envelope and posting them.
  • You fussed about ASA and DIN as you now do about megapixels.
  • Editing, cropping and applying filters was only for professionals.

And be honest: How many times did you mix up exposed rolls of film with unused ones?

Bringing Old Photos into the Digital Era

COM

Digital photography has made things simpler and made the finer nuances of photography (such as editing, filters, using meta data etc.) accessible to everyone. But a lot of our old memories now languish, unseen and forgotten, in shoe boxes and picture albums.

Wouldn’t it be nice to have all your photos – old and new – in one place? Like in the palm of your hand? Well, you could if your old photographs were all scanned and catalogued. Are they? Chances are they’re not. How many times have you thought about sorting and scanning them, but never got round to it because it’s too tedious?

Preserving and organizing those forgotten, fading memories is now easy. No, it doesn’t involve bulky desktop scanners or complicated photo editing software. Nor will it take weeks of work. Now you can just do it with an iPhone or iPad! And an app.

Pic Scanner App For iPhone and iPad
Pic Scanner Blog
Pic Scanner is an easy-to-use app that lets you digitize up to four photo prints at a time. It then automatically separates and saves them as individual images.

The app also includes tools for basic editing tasks, as well as options for enhancing, captioning, organizing and sharing pictures.

Pic Scanner has won accolades from Cult of Mac, The Guardian, iPad Insight, Gizmodo and many other highly-regarded reviewers. BBC’s flagship technology program ‘Click’ also showcased it.

The full-featured trial version of Pic Scanner can be downloaded here. This free evaluation version allows 12 scans and 12 opportunities to share photos. And if you decide to upgrade, unlimited scanning and sharing only costs $2.99.

Digitizing gives old photographs a new life. It is the best way to preserve those rare, one-of-a-kind moments of your personal history. And there’s a lot you can do with digital photos. But let’s save that for another post.

How to view scanned photos on HDTV

photos on HDTV

Scanned old family photographs? How to view photos on HDTV

Scanned those precious old photos and put them in your iPhone, iPad or computer? Now supersize the experience of enjoying the memories by viewing those photos on HDTV.

Once you have scanned and edited the pictures to perfection, transfer them to Photos app on your iPhone or iPad as follows:

Cropped > Select > (tap photos to be transferred; they’ll get check marked) > Action (bottom center) > Sharing options (Select Photos). This saves the selected photos in Pic Scanner album in Photos app (iPhoto).

There are many ways to project them on to your TV:

Method 1: If you have a smart TV, then it’s straightforward to beam photos to it from your mobile device. Open the TV’s app center (That’s what Samsung calls it; other makers may call it something else).  Then select Photos app, open Pic Scanner folder within it, and view the photos – either as a slide show, or individually.

Method 2: Transfer the photos from your iPhone or iPad to Mac or PC (See how: go to tip #T6). Now connect your computer to the TV with an HDMI cable to view the photos.

Method 3: You can also stream photos to HDTV through Apple TV, or Android or Roku set-top boxes:

Scan Resolution: How to get high-resolution scans

When using Pic Scanner or Pic Scanner Gold, the scan resolution can vary depending on how you do it. Here are a few easy scanning tips for getting high-quality scans:

(Although the screen shots below are from Pic Scanner, these tips also apply to Pic Scanner Gold).

To begin with, know that iPhone 6s/7/8/X and iPad Pro have 12 MP cameras, iPhone 5/6 and iPad Air 2 have 8 MP, and older models only have 5 MP or less. Scan resolution will obviously depend on the iPhone/iPad model and camera.

If you own an iPhone as well as iPad, scan with iPhone. An iPhone generally has a better camera than a similar-vintage iPad. iPad is bulkier, making it harder to hold steady and avoid camera shake. Some users also find it less intuitive to center an iPad over photos. If you have bought our app on e.g. iPad, you can also download it on iPhone without paying again.

1) Use High Resolution mode:

For Pic Scanner Gold users: Tap Menu > Info & Settings > Quality Control, and ensure that High Resolution mode is set to ON.

2) Scan 1-2 photos at a time:

Our apps speed up scanning by letting you scan multiple photos simultaneously. The examples below show how to scan two or four photos:

1Scan2         4photos

Scanning four at a time is obviously faster than scanning two, but it halves the scan resolution. The more photos you squeeze into each scan, the fewer pixels you’ll get in each cropped photo. So if you plan to archive or make reprints, scan one or two photos at a time. For quick sharing on Facebook, scanning 3-4 may be OK.

Of course, if you have a newer iPhone or iPad with 12 MP camera, scans will be great even when you scan four at a time!

3) Ensure good lighting:

iPhone and iPad cameras aren’t so great in low-light conditions. Photos taken in poor light may, therefore, look dull and grainy. That’s why we suggest scanning in daytime.

sharp         grainy

Can you tell which of the above scans was done by daylight and which in poor light? (So if you’ve just downloaded the app and it’s nighttime, now isn’t the ideal time to put it to test;)!

Scan near a window to get indirect light and no glare. Scanning under electric light is OK, but it makes it harder to capture colors faithfully (They’ll look different depending on whether you use yellow light or fluorescent white light), and also causes glare and reflections.

More than anything else, the scan resolution depends on HOW you scan.

4) Camera distance:

When you scan with iPhone or iPad, the captured image contains your photos and some (white or plain) background. Pic Scanner detects, crops out and saves the photos and discards the background. This is how auto-cropping works.

Now let’s see three examples that illustrate right and wrong ways to scan:

Background OK     Camera too far     Camera too close

In photo #2, the camera is too far. Too much background; too little photo. So, while cropping will be correct, most of your megapixels will be discarded and you’ll get a low resolution scan. Conversely, if the camera is too close and the photo extends beyond the scanner frame (Photo #3), photo will be cropped inaccurately. Photo #1 is the correct way to scan.

5) Arranging photos:

When scanning photos, arrange them as shown below so as to minimize the white background:

Orientation not OK     image[6]     Wrong way     Correct gap

In the above examples, #1 and #3 contain too much white space and will result in lower resolution scans. Examples #2 and #4 minimize white space, and are better.

6) Tap to focus:

After positioning the camera over the photos, tap the screen ONCE to focus it. Tap the scanner shutter only after the picture is focused well.

For tips on how to get accurate cropping, click here. More tips on other topics in our 5-Minute Guide. Experiment until it looks good, then scan away!

Pic Scanner on Pinterest, Facebook and Twitter

Pic Scanner is now also on Pinterest, Facebook and Twitter.

FB

Find us on Pinterest at www.pinterest.com/picscanner, Facebook at www.facebook.com/picscanner and Twitter at @PicScanner. Follow us for tips and tricks on using Pic Scanner, and also much more on the theme of fun with retro photographs, posters and other scannables.

Pic Scanner on Facebook

Link

So how many kings does it take to bury one? The answer (and the pic that raised the question) appeared on our Facebook page a couple of years ago. Do check it out – we post loads of interesting stuff – scanning tips and tricks, photo crafts ideas and tutorials, quirky things we have scanned, old (and not so old) photographs, and other fun stuff.

‘Like’ our Facebook page to receive a weekly dose of historic photos and creative inspiration.

A recent post from our Facebook page:

The Trouble With Old Photos

The trouble with old photographs is that often they are one of a kind. Negatives have long been lost, and your personal history would be lost forever should anything happen to the photos.

“What can happen?”

Light, damp, fire, spills, smudges, stains, crayon wielding offspring. These are just a few of the many potential destroyers of your heirloom photos.

damaged

“I’ll get down to it someday.”

Remember what happened to the dinosaurs?

2 dino

“I don’t have the time. And I’m NOT sending them to a scanning service.”

You don’t have to spend the rest of your life hunched over a scanner or computer digitizing photos. In a “30 minute challenge” last weekend, we scanned and cropped 106 photos with Pic Scanner. It was fast, and it was fun. Check it out at www.appinitio.com/picscanner.

Just do it!

Pic Scanner – Because Memories Are Precious

Digitize

You know what is the “normal” way to scan old photographs?

Remove from albums, run through flatbed scanner, transfer to computer, then crop and edit one at a time.

Insane. Only for seasoned masochists.

So we have created Pic Scanner. It can scan, crop and save 3-4 photos with a couple of quick taps on your iPhone, iPad or iPod Touch. A bit smarter, don’t you think?

Pic Scanner also lets you do other cool things with your photos, but we’ll let you discover those yourself. Go ahead and download it, it’s completely free to try!

Since Pic Scanner’s soft launch in June, we have got a lot of feedback from users and reviewers. It will help make the next version of the app even better. Our goal is to make Pic Scanner the best mobile app for scanning photos, and we value your ongoing support and feedback.

This blog will provide tips on using Pic Scanner, troubleshooting, updates on planned features, and also a forum for you to ask questions and offer suggestions.

We would love to hear what else you would like to see in Pic Scanner and in this blog, so please do write in. It would be awesome if you can post some of the photos you have scanned with Pic Scanner and are happy to share with the world. Enjoy.

Team Pic Scanner